Faqs

Is it necessary to contact the hotel when I reserve with RCI?

It is not necessary once your reservation is confirmed with RCI, but if you have questions about your suite, services or activities, you can call the Velas Resorts Reservation Center. From Mexico: 01 800 836 7507, from the USA: 1 888 320 7578, from the rest of the world: + 52 322 176 0065.

Is the All Inclusive Plan optional at Velas Resorts?

No. Accommodation at all our resorts is All Inclusive, but you may choose to pay for it in advance (prepay) or upon arrival.

What are the minimum occupancy policies at your resorts?

Velas Vallarta: Minimum occupancy in a Studio or One Bedroom Suite is 2 adults; in a Two Bedroom Suite, 4 adults and in a Three Bedroom Suite, 6 adults.

Casa Velas (adults only): Minimum occupancy in a Hotel Unit, Studio or One Bedroom Suite is 2 adults; in a Two Bedroom Suite, 4 adults and in a Three Bedroom Suite, 6 adults.

Grand Velas Riviera Nayarit: Minimum occupancy in a Studio or One Bedroom Suite is 2 adults and maximum occupancy is 3 adults, or 2 adults + 2 children + 1 infant (0 – 4 years old ). In a Two Bedroom Suite the minimum occupancy is 4 adults and maximum occupancy 6 adults, or 4 adults + 4 children + 2 infants (0-4 years old).

Grand Velas Riviera Maya: Minimum occupancy in a Studio is 2 adults and maximum occupancy is 3 adults, or 2 adults + 2 children. In a One Bedroom Suite the minimum occupancy is 4 adults and maximum occupancy is 6 adults or 4 adults + 2 children (2 Connecting Studios).

What are the benefits of All Inclusive vacations?

In short, true relaxation! And at Velas Resorts, we have taken All Inclusive to a whole new level by reinventing the concept. Our All Inclusive is a generous, pampering experience with no limits. Here you’ll enjoy luxury amenities, gourmet dining (not only buffet but a la carte in all our specialty restaurants), unlimited premium-brand domestic and imported beverages, 24-hour gourmet suite service, and taxes and gratuities. You won’t have to worry about waiting in line at the supermarket, cooking or planning activities for the kids. From the moment you arrive, you can allow yourself to be pampered and enjoy all that we have in store for you and your family.

What are the rates for the All Inclusive Plan?

The rates vary according to the resort you choose and the dates of your trip. You can check these rates by calling our reservation center. From Mexico: +52 322 176 0065, from the USA: 888 320 7578 and from the rest of the world: + 52 322 226 8000.

What does the All Inclusive plan at Velas Resorts include?

It includes unlimited gourmet meals, served buffet or a la carte, at all restaurants at the resort, 24-hour suite service, daily-stocked premium mini bar, premium-brand domestic and imported alcoholic beverages, non-alcoholic beverages and activities within the resort (including non-motorized water sports). To find out what each individual resort specifically offers, click on the following links:
All Inclusive at Velas Vallarta
 All Inclusive at Casa Velas 
All Inclusive at Grand Velas Riviera Nayarit 
All Inclusive at Grand Velas Riviera Maya

Is it possible to change arrival dates, and how much does it cost?

Yes. Date changes are free of charge and subject to availability.
Please contact us at clubmembers@velasresorts.com.

Do the resorts have roll-away beds and cribs available?

All the resorts have roll-away beds and cribs. You may request them through the reservation center by telephone, email or live chat. Please contact us at clubmembers@velasresorts.com.

I would like to celebrate a special occasion during my vacation. How can you help me?

At Velas Resorts, we love making events extra-special! If you are celebrating a birthday, honeymoon, anniversary or any other occasion, our team will do everything possible to make your celebration unforgettable. From a birthday cake to a special family dinner, boat ride or city tour, we have a range of options available. Please contact us at clubmembers@velasresorts.com.

I am allergic to certain foods. Can I enjoy the food offered by the resorts?

We are very conscious of food allergies and diets, and can easily ensure you are provided with appropriate options without sacrificing any part of the Velas Resorts gourmet experience. If you are allergic to certain foods, are vegetarian, vegan, on a special diet or simply prefer not to consume certain foods, we are happy to adhere to your needs. Just contact us before your arrival date to inform us of your requirements.

How far is each resort from the airport?

Velas Vallarta and Casa Velas are 5 minutes from the Puerto Vallarta International Airport. Grand Velas Riviera Nayarit is 20 minutes from the Puerto Vallarta International Airport, Grand Velas Riviera Maya is 40 minutes from the Cancun International Airport and Grand Velas Los Cabos is 30 minutes from the Los Cabos International Airport.

What will the weather be like?

In Puerto Vallarta and the Riviera Nayarit, you can expect a semitropical, humid climate, with an average annual temperature of 25°C | 77°F, reaching 90°F | 32°C in late summer and early fall. The rainy season begins in the middle of June and ends in August, with scattered showers until the middle of October.

In the Riviera Maya the climate is semitropical, with an average annual temperature of 26°C | 79°F, reaching 35°C or 95°F in the summer. The rainy season is September and October.

In Los Cabos, the climate is subtropical desert, with average annual temperature of 26°C | 79°F, reaching 32°C | 90°F in the summer. The rainy season is July through October.

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